June 27, 2019
Meeting The Client's Stipulation And Requirements
A comfortable home and pleasant stay in Trichy with all the facilities. Home away from home!.
Chola Serviced Apartment provides delicately decorated spacious suites & rooms and a high level of personalized services considering the guest’s comfort for the travellers seeking a comfortable and pleasant stay in Trichy. They give prime importance and ultimate care for our guest’s needs and preferences, for it’s their home away from home!.
The client partnered with Internest Agency for redesigning its existing site into a stunning new WordPress website and we started to design in our signature style – penning valid content for the audience/visitors.
Challenges Undertaken And Project Development
In the first instance, we created a good home page covering all the factors that influence the serviced apartment including facilities, restaurant nearby, customer journey & feedback. We majorly focus on highlighting the facilities of the serviced apartment in a designated page which helps the visitors with clear offerings. Also, we build a few stories with the customers’ journey who have already explored and enjoyed the stay. The detailed customer review encouraged the other customers/travellers to strongly believe and stay for a long period at the Chola Serviced Apartment. Next to that, we concentrated on creating a specific page for rooms explaining the types of rooms, costing that best suited the customer’s need with adding all the corners of the room images too.
Following this and keeping the customers highly confident, we introduced a specific page that showcased the other customer’s journey at Chola serviced apartment. Rather than leaving a 5-star rating, we get the customer’s detailed review during their stay and display it. It majorly helped the travellers who are coming from all parts of the world to Trichy and searching for good accommodation. Even it removed the lack of trust from the customers and made them believe strongly that it would be the best choice.
At last, the major step is to make the customer take action and let them book rooms. Good service will fail to convert in to lead when it is complex to understand and perform the action by the customer. There is no existing booking system for the client’s end, they are all manual. We created a reservation process as easy as possible with selecting the room and dates, an easy fill reservation request form and payment option. Good business and effective & easy communication medium are enough for earning more customers. We created it for our client and take utmost care whenever they are stuck or facing any issues.